Frequently asked questions

MOCEAN is Hyundai's car subscription service: it combines all the benefits of having a car with the flexibility of a subscription. No long-term commitments or surprises, with a fixed monthly fee that includes insurance, maintenance and taxes. You only pay for fuel; we take care of the rest.

Signing up is 100% digital and takes just a few clicks on our website:

• Choose your car
• Create your account
• Upload the required documents
• Collect your Hyundai at the dealership

If you have any questions, our customer service team is here to help Monday to Friday, 9:00 to 19:00.

You must be over 19 and have held a driving licence for at least 1 year valid in Spain. Our team will carry out identity and solvency checks and, in some cases, we may ask you for additional documents.

During sign-up you upload photos of your documents to our platform. When you collect the car, you'll need to present your original DNI or passport and driving licence. We may ask you for additional documents to verify your identity and solvency.

Everything except fuel, parking, fines and tolls. The MOCEAN subscription includes:

• The Hyundai of your choice for the whole subscription period
• Monthly mileage (1,000 km per month by default)
• Fully comprehensive insurance with a €300 excess
• Roadside assistance
• Maintenance and servicing at authorised Hyundai dealerships
• Road tax and MOT (ITV)
• Replacement vehicle in case of breakdown
• Collection and return at Hyundai dealerships participating in MOCEAN
• Customer service Monday to Friday, 9:00 to 19:00
• Car swap after 6 months of contract

You can subscribe for 3, 6, 12 or 24 months. The minimum length of 3 months is only available for certain vehicles. Your monthly fee stays fixed throughout the whole period.

Yes, as long as it's valid for driving in Spain. Licences issued in the European Union and the European Economic Area (Iceland, Liechtenstein and Norway) are valid and, under certain conditions, so are some licences from other countries. If you live in a non-EU country, you can only drive with your original licence for the first 6 months of residence in Spain; after that you must exchange it for a Spanish licence to keep using the service. See the official list of valid licences on the DGT website.

MOCEAN is currently available in Madrid, Barcelona, Tarragona, Lérida, Gerona, Castellón, Valencia, Alicante, Murcia, Almería, Málaga, Vizcaya, Zaragoza, Valladolid, Sevilla and Cádiz. We're expanding the service to more cities across Spain.

You can cancel at any time. If you cancel before the end of the contracted period, an early cancellation charge will apply, calculated based on your package, the time remaining and the monthly fee. If you want to cancel once the contract period has ended, let us know one month in advance. See the Terms of Use for the full policy.

There's no down payment. Once your application is approved, we authorise the first month's payment, but it isn't charged until the day you collect your car.

As a general rule, no. Only in some cases, depending on the result of the solvency check, we may ask you for a deposit equivalent to one monthly fee, as set out in the Terms of Use.

You can pay by Visa or Mastercard credit or debit card.

The first payment is taken on the day the car is delivered. Each monthly fee covers one month of subscription in advance: for example, if you collect your car on 15 July, your first fee covers you until 15 August.

At the end of the contracted period, unless you tell us otherwise one month in advance, your subscription renews automatically month by month, within the maximum length set out in the Terms of Use.

Yes. You can find your history of completed and pending payments in the “My page” section of your Customer Area.

Each subscription includes 1,000 km per month by default, and during the subscription process you can choose other packages. Kilometres you don't use roll over to the following month. At the end of the contract we calculate the total: if you go over it, you'll be charged €25 for each 500 km package and the remainder at €0.10 per km.

Yes. All subscriptions include fully comprehensive insurance with a €300 excess per claim. Exclusions include, for example, damage caused by misuse of the car or improper driving. You'll find all coverage and exclusions in your contract's policy.

You can drive without restrictions across mainland Spain and the Balearic Islands. The insurance also covers your trips within the European Union, with roadside assistance included; you just need to tell us your destination before you travel.

The subscription is personal and non-transferable, and it is currently not possible to register a second driver. If your insurance is arranged for drivers over 25, people under 25 will not be covered.

Normal wear and tear is covered by the subscription. If you have any problem with the car, we'll help you book an appointment at a dealership. Punctures, blowouts and other damage resulting from use of the vehicle are not considered wear and tear.

Yes, as long as they travel safely: dogs and cats must be in suitable carriers.

Yes. If your contract is longer than 6 months, you can switch cars by letting us know in advance, within the notice period set out in the Terms of Use. The swap itself is free: if the new model costs the same, your fee doesn't change; if it costs a different amount, we'll recalculate your monthly fee. The new minimum term can never be shorter than that of the initial contract.

You can switch cars every 6 months.

Once your application is approved, your car can be ready in around 20 working days. You collect it free of charge at the Hyundai dealership participating in MOCEAN that you choose, during its opening hours. Our team will confirm the date and time, and the dealership will explain the car's main features.

This timeframe may be affected by factors beyond Hyundai's control; in that case we'll let you know by phone as early as possible.

These are the official Hyundai dealerships working with MOCEAN:

• Comunidad de Madrid: Almoauto Motor (San Blas), Car's Corea (Leganés), Cobendai (Alcobendas), GP Koreavi (Collado Villalba), Liderdai (Alcalá de Henares), Merodigar Motor (Colmenar Viejo), Motor Gamboa (Carabanchel), Rocal Automoción (Rivas), Yuncar Motor (Móstoles), Zonauto Sur (Aranjuez)
• Barcelona: Linkmotor (Sant Boi de Llobregat), Motorprim (Granollers), Senco Motor (Manresa), Vallpark Motor (Sabadell)
• Tarragona: Abelló Autotec (Tortosa), Augusta Car (Tarragona)
• Lérida: Control Motor Serveis Automobilistics (Lérida)
• Gerona: Fornells Motor (Fornells)
• Castellón: Mobikorea (Castellón)
• Valencia: Autiber Motor (Cuart de Poblet), Marcos Automoción (Sedaví)
• Alicante: Marcos Automoción (Alicante), Autofima (Elche)
• Murcia: Gasmóvil (Espinardo)
• Almería: Almerialva (Almería)
• Málaga: Automóviles Nieto (Málaga)
• Vizcaya: Hyunbisa (Erandio)
• Zaragoza: Automóviles Sánchez, Seulcar (Zaragoza)
• Valladolid: Talleres y Grúas Ávila (Valladolid)
• Sevilla: Hyundauto Motor (Sevilla)
• Cádiz: Guadalete Motor (Jerez de la Frontera), Permotor (Algeciras)

Book your appointment from your Customer Area, by calling 900 820 821 (Monday to Friday, 9:00 to 19:00) or by emailing atencioncliente@mocean.es. As a general rule, the car is returned to the same dealership where you collected it; we'll confirm your appointment after checking the dealership's availability.

In the same condition you received it:

• Clean inside and out
• With the documents in the glovebox
• With the same fuel level as at delivery
• With all accessories

On return, our advisor will check the fuel, mileage, exterior and interior condition and the tyres, and you'll confirm the inspection with your signature. Failing to meet these conditions may result in a penalty under the Terms of Use.

Notify the traffic authorities and the insurance company. Your liability is limited to your insurance excess (€300). For roadside assistance or any incident, call 91 914 84 03. If you have further questions, contact customer service Monday to Friday, 9:00 to 19:00.

Yes, in the event of a technical breakdown, accident or theft, under these conditions:

• Up to 3 days for a breakdown, 10 for an accident and 30 for theft, with a maximum of 3 claims per year
• It counts as a breakdown or accident when the car cannot be driven and the repair requires more than 2 hours of labour
• In the event of theft, from 3 days after the theft
• Claims occurring outside Spain are excluded

To request one, call 91 914 84 03.

Maintenance is included in your monthly fee. You can take your car to any authorised Hyundai dealership, as our fleet is registered in the Hyundai Tranquilidad programme. We'll remind you of each service through the app and by email. If you need to replace tyres, wiper blades or the tyre repair kit, go to an official Hyundai workshop and our team will tell you how to handle it.